Shipping automation with Orkes Conductor
Orkes Conductor is shipping automation software that enables shipping and fulfillment organizations to automate order processing, carrier management, and last mile delivery. By connecting systems, services, and agentic AI in one orchestration platform, Orkes creates intelligent, end to end shipping workflows that reduce cost and improve delivery performance.
“Orkes has been instrumental in increasing developer agility, creating cost efficiencies, and building highly reliable and secure applications. We’re so impressed with the results that we are migrating more workflows from other platforms to Orkes and initiating all flows on Orkes.”
Thisara Alawala,
Lead Architect
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Used by 1,000's of Companies Globally
The challenges with today's shipping systems
Fragmented carrier integrations
Managing multiple carrier APIs in separate code bases increases complexity and slows order fulfillment. Each carrier has different SLAs, rate structures, and error patterns that are hard to coordinate consistently.
Manual exception handling
Issues such as address errors, customs checks, or failed deliveries often require manual intervention and disconnected tools, leading to delays, rework, and higher support costs.
Static workflows that cannot adapt
Legacy shipping automation tools cannot dynamically reroute shipments, switch carriers, or adjust service levels as conditions change. Updating routing logic is slow and risky.
Experimental AI that is not production ready
AI tools for routing or risk scoring often live outside core shipping flows. Their insights are difficult to operationalize, monitor, or govern, so they rarely impact day to day shipping performance.
“Orkes has been instrumental in increasing developer agility, creating cost efficiencies, and building highly reliable and secure applications. We’re so impressed with the results that we are migrating more workflows from other platforms to Orkes and initiating all flows on Orkes.”
Thisara Alawala,
Lead Architect
Why Orkes Conductor for shipping automation
Pain point: Fragmented carrier integrations
Orkes advantage: Orkes Conductor acts as the shipping control plane, where a single workflow definition orchestrates every carrier through tasks and workers, instead of one off scripts and point to point glue.
- Model the full shipping lifecycle as a Conductor workflow and plug in carrier specific workers for label creation, rate shopping, and tracking.
- Use shared task definitions to standardize error handling, SLAs, and notification logic across all carriers and sales channels.
- Onboard or switch carriers by wiring new workers into existing workflows, without changing upstream systems or rebuilding the stack.
Pain point: Manual exception handling
Orkes advantage: Orkes Conductor turns exception handling into first class workflow logic using human tasks, input payloads, and stateful executions so issues are resolved quickly and consistently.
- Capture exceptions such as address validation failures, customs holds, or delivery disputes as explicit tasks in the workflow, with structured request and response payloads.
- Use human task and queue based routing to assign exceptions to the right teams, with full shipment, customer, and carrier context available in the execution.
- Persist every decision, comment, and outcome in the workflow execution history so you can replay, audit, and refine exception paths over time.
Pain point: Static workflows that cannot adapt
Orkes advantage: Orkes Conductor uses input parameters, decision tasks, and dynamic task routing to keep shipping workflows adaptive and policy driven instead of hard coded.
- Configure decision and switch tasks to pick carriers using rules, expressions, or AI scores based on cost, SLA, geography, and service tier.
- Trigger alternate paths, fallback carriers, or remediation workflows through event handlers when delays, failures, or status changes are detected.
- Manage routing strategies as versioned workflow definitions so you can A/B test changes, roll forward safely, and roll back instantly if something regresses.
Pain point: Experimental AI that is not production ready
Orkes advantage: Orkes Conductor treats AI agents as workflow tasks and workers, so AI decisions execute inside the same orchestration, policy, and observability model as the rest of your shipping logic.
- Register AI powered workers for carrier optimization, delay prediction, and risk scoring, and invoke them as tasks inside your shipping workflows.
- Pass rich context into AI tasks such as historical rates, tracking events, and customer promises while constraining actions through workflow level policies and guards.
- Trace every AI call, input, and recommendation as part of the workflow execution, then evolve behavior using new worker versions and workflow A/B patterns.
Key features of Orkes shipping automation software
Visual workflow builder for fulfillment automation
Model order intake, packing, carrier selection, label generation, and delivery confirmation in a visual builder or JSON, ensuring business and engineering work from the same shipping workflows.
Multi carrier API integration and orchestration
Connect and orchestrate multiple carrier APIs from one platform while maintaining consistent business logic, compliance rules, and customer experience across carriers.
Agentic AI driven routing and optimization
Use AI agents to choose optimal carriers, anticipate delays, and suggest routing changes in real time based on cost, SLA targets, capacity, and risk.
Human in the loop exception resolution
Embed review, approval, and dispute resolution steps into shipping workflows without breaking automation, so humans only step in where judgment is needed.
Real time tracking and analytics dashboards
Track shipment status, carrier performance, on time delivery, and SLA adherence using live dashboards, logs, and traces that unify data across carriers.
Role based access and audit compliance
Control who can change workflows, carriers, and routing rules with granular RBAC and full audit trails to support regulatory requirements and customer commitments.
Next Steps
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FAQs
Orkes automates order routing, carrier selection, label generation, pickup requests, and delivery updates using connected APIs and AI agents. It removes manual coordination and system specific scripting from the shipping process.
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