About Legitmark
Why Legitmark Chose Orkes to Redefine Authentication
Orkes enabled Legitmark to streamline its authentication workflows without sacrificing its human-first approach. The platform's advanced workflow orchestration allowed Legitmark to scale efficiently, automate error handling, and reduce manual interventions, all while maintaining the precision its customers trust.
Legitmark chose Orkes for its ability to handle complex, event-driven workflows with ease. Its scalability, seamless integration capabilities, and real-time monitoring ensured operational excellence.
Leading Authentication with Human Expertise and Precision
Legitmark is a third-party digital authentication and quality control platform that ensures trust in peer-to-peer transactions. With over $10 million GMV authenticated and partnerships with leading marketplaces like Tradeblock, SoleSavy and Rebag, Legitmark has built a reputation for precision and reliability. The platform supports over 100,000 customers, offering Sneaker Authentication for $10 and Luxury Authentication for $25 per item.
Every authentication undergoes a rigorous process. Submissions are reviewed by a screening team for image quality and item details before being assigned to dedicated brand-trained authentication specialists. Once the process is complete, customers receive a detailed, sharable digital certificate free of charge. Legitmark’s commitment to human-powered services sets it apart, providing unparalleled accuracy and a seamless customer experience.
Addressing the Growing Complexity of Legitmark’s Operations
As Legitmark’s popularity grew, so did the operational challenges of managing its intricate workflows. The company relied on manual coordination across its Screening, Authentication and Customer Experience teams, making scalability a significant hurdle. Delays in error handling, inconsistent execution, and an inability to meet SLAs in 30% of cases threatened to erode customer trust.To continue its growth trajectory and maintain its high standards, Legitmark needed a solution to automate its processes while preserving the human expertise at its core.
Selecting the Best Fit: Orkes as the Game-Changer
Legitmark selected Orkes to overcome these challenges and elevate its operations. Orkes offered advanced workflow capabilities, seamless integration with existing systems, and a robust framework for real-time monitoring. By serving as a centralized orchestration layer, Orkes enabled Legitmark to:
Automate task allocation, reducing manual interventions
Scale operations to handle growing transaction volumes
Improve reliability with automated error handling and retries
Gain visibility into workflows to ensure SLA compliance and rapid issue resolution
Unlocking Efficiency with Orkes
Orkes became the cornerstone of Legitmark’s technology stack, integrating seamlessly with its microservices and tools like AWS Aurora, S3 and Redis. This integration allowed Legitmark to automate key processes:
Screening workflows ensured high-quality submissions and accurate item details.
Authentication workflows streamlined coordination between brand-trained specialists.
Notifications and certificate generation processes were automated, enhancing customer communication.
"Orkes has provided a structured approach to managing our workflows. Its orchestration capabilities have contributed to improved operational efficiency, enabling us to address scalability challenges. With Orkes, we’ve been able to focus more on enhancing user value while maintaining system resilience."
Driving Measurable Success: Operational Excellence Achieved
Since implementing Orkes, Legitmark has seen transformative results:
50% Faster Processing Times: Customers receive results more quickly, improving satisfaction.
40% Reduction in Failure Rates: Automated retries and error handling increased reliability.
30% Boost in Scalability: Legitmark now manages growing volumes without sacrificing performance.
50% Faster Issue Resolution: Real-time monitoring enables swift problem-solving, ensuring SLA compliance.
These improvements have bolstered Legitmark’s ability to meet customer expectations, strengthen partnerships, and expand into new markets confidently.
Optimizing Orkes for a Better Tomorrow
Legitmark continues to provide innovative ideas, exploring advanced Orkes features to optimize its operations further. By combining human expertise with precise automation technology, Legitmark is poised to redefine digital authentication and lead the industry into the future.
The Future of Authentication
Orkes has empowered Legitmark to overcome its operational challenges and unlock new growth opportunities. With streamlined workflows, enhanced reliability, and a commitment to human expertise, Legitmark is set to remain a trusted leader in peer-to-peer digital authentication.
