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Workflow Failure

When a workflow fails, there are 2 ways to handle the exception.


In your main workflow definition, you can configure a workflow to run upon failure by adding the following parameter to the workflow:

"failureWorkflow": "<name of your failure workflow>",

When there is an issue with your workflow, Conductor will start the failure workflow. By default, three parameters are passed:

  • reason
  • workflowId: Use this to pull the details of the failed workflow.
  • failureStatus

The reason parameter will, by default, have text similar to Workflow is FAILED by TERMINATE task: 84eb2dcb-ebfd-11ec-b770-12aa5996f545. If a workflow fails via a TERMINATE task, the terminateReason parameter in the TERMINATE task can be used to override the default reason text.


Here is a sample failure workflow that sends a message to Slack when the workflow fails. It posts the reason and the workflowId into a slack message - to allow for quick debugging:

"name": "shipping_failure",
"description": "workflow for failures with Bobs widget workflow",
"version": 1,
"tasks": [
"name": "slack_message",
"taskReferenceName": "send_slack_message",
"inputParameters": {
"http_request": {
"headers": {
"Content-type": "application/json"
"uri": "<Unique Slack generated Key goes here>",
"method": "POST",
"body": {
"text": "workflow: ${workflow.input.workflowId} failed. ${workflow.input.reason}"
"connectionTimeOut": 5000,
"readTimeOut": 5000
"type": "HTTP",
"retryCount": 3
"restartable": true,
"workflowStatusListenerEnabled": false,
"ownerEmail": "",
"timeoutPolicy": "ALERT_ONLY",

Example Use Case

The check_address use case has several terminate tasks that run a failure workflow. The address_error task overrides the terminateReason parameter.

Set workflowStatusListenerEnabled

When this is enabled, notifications are now possible, and by building a custom implementation of the Workflow Status Listener, a notification can be sent to an external service. More details.